Our
Commitment to Service:
Guaranteed four hour response time,
certified service specialists and much more…
Our commitment to superior customer
service is so strong that we view it as the most important piece of
our business.
At OBS, not only do we supply you the
equipment you need to take your business to the next level, we also
make sure you’ll never be without a functional system.
The foundation of our superior
service is our people and we are fortunate to have some of the finest
and most experienced service technicians in the business. And
to assure continued excellence in service our technicians go through
local and national manufacturers’ training programs and maintain
the most current certifications.
As a matter of fact, OBS has received
the KONICA MINOLTA Pro-Tech service award every year for the last 14
years.
|
 |
Service
Out service
staff is standing buy to resolve your office equipment issues. We have
a guaranteed four hour response time and dispatch locally to give you
the best turnaround time possible.
|
 |
Support
Our support
staff is available to assist you in any training or technical issues
that concern your new product from us. We offer unlimited training on
all of our products to insure that you recieve the maximum benefit. |
Programs
We are proud to offer the following
service programs to our customers:
4-Hour Response Time - OBS
service staff is ready to address your service needs. We dispatch
locally which allows us to have the best service response time in the
business.
Customer Service Program – OBS
designates representatives exclusively for your company so you have a
single point of contact for all your service needs.
Personalized Dispatch Program –
prior to going on a call this system provides technicians with the
most current equipment and service history enabling us to conduct the
most efficient service calls.
Emergency Equipment Pool – it
doesn’t happen often but sometimes equipment can not be repaired on
site. We keep a variety of equipment in stock for just such an
occasion so you never have to worry about your equipment being down.
Extensive Parts Inventory –
OBS maintains an inventory of parts which makes it easy for us to
supply efficient, timely service.
Customized Training and Support –
to compliment our excellent service staff our support staff is
available to provide operational and technical training on your new
products. Training is customized to meet your individual needs so
you constantly receive the maximum benefit from your equipment. 
|
